10 Things A Hotel Concierge Can Or Can’t Do For You!

Last Updated on July 16, 2020

© Smarter Travel

It’s very normal for hotel concierges to deal with very inappropriate requests or conversations. Sometimes this happens because people don’t have basic common sense, but other times we simply don’t understand what their job is and what it allows them to do or say.

I think we can all relate to the fact that sometimes, we have to create this “character” when we’re working just because our job asks us to do so, especially jobs that require dealing with other people, like customer care.

So if you have a booked hotel in the next month or you’re just curious about what can a hotel concierge help with, keep reading!


1. Help you save money

Most of us might think that people who work at hotels want to charge you more than they have to, which they can’t because that’s illegal. And there are often fixed price lists so there’s no way they can fool you.

Besides, they are experts when it comes to money management and can be very helpful in giving you some tips on how to save money around the place that you’re visiting.

For example, if you want to take a uber ride to the beach, the concierge can call the uber for you, while also telling you about the free bus that takes people to the beaches, or about some amazing free or low-cost activities for you to save some cash.

2. Provide full assistance as you arrive

It can be scary and confusing being in a new country away from home; you might get lost, and you don’t know if people will be nice to you there.

One thing you can be sure about is that hotel concierges must be welcoming and nice to you, it’s part of their job! Once you arrive, they will help you check in, help with your bags, take you to your hotel room, etc.

They may ask you in advance if you have any special needs, so when you arrive, everything is done accordingly.



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