Last Updated on January 7, 2021
So instead of wasting your time convincing an employee, ask for the manager and talk to him/her about everything. You will have a really good chance to convince him/her, especially if the reason for your cancellation is a very serious emergency. As long as you know how to talk to the manager, you will get what you want.
Give a good reason
©Mitel
As we mentioned before, you will have a really good chance of getting rid of the fees if your reason was a serious emergency. However, you don’t really have to lie because it is obvious that you really had an issue to cancel.
So once you have the manager, be honest, they are humans after all and they will understand. You really don’t have to say that you have a funeral when really, you just couldn’t find a good babysitter for your kids, you changed the destination or you found a cheaper hotel. It is all about what you choose to say and how you decide to say it!
Don’t act dumb
©Viral Ventura
There are many people who try to act stupid when the employee tells them there is a cancellation fee on the room they are not going to use. They start saying that they didn’t know about this and they don’t agree with it, etc. That behavior will not get you anywhere!
When the employee tells you about the fees, you should say that you understand the policy and then politely request them to make a one-time exception in order to show them that you are not willing to disobey their rules.
If you kept on acting “dumb”, the employee will be a lot more stubborn and will never consider making the exception for you.
Show your loyalty
©Walt Disney World Good Neighbor Hotel
Like any other company or store, hotels value their loyal clients because, without them, they wouldn’t have a consistent business.
So if you happen to tell them you are a frequent guest but now due to the “current events” of the cancellation fees you will be considering another hotel from now on, you will leave them no better choice but to help you with whatever you need.
